OUT OF HOURS POLICY
Rhiwbina Dental Surgery provides an on call emergency service for our Private and Denplan patients and are on hand to provide advice and appropriate treatment for genuine emergencies.
Should the need arise please phone 029 20626551 and follow the out of hours message instructions.
Patients will be expected to leave their details on a voicemail before the dentist on call phones them back.
In cases where the dentist on call needs to attend the surgery, the patient must bring a chaperone and only triage can be provided without the presence of a dental nurse.
Telephone advice may be given instead, or in the case of acute emergencies, patients may be advised to attend Accident and Emergency.
Denplan suggest that emergencies should be attended to within 48hrs. The practice prefers that patients are contacted on the same day as their voicemail is received, if done so within 'business hours'.
Private patients will be charged a call out fee of £100 in addition to any treatment provided
Denplan patients will be asked to sign a Denplan emergency form which can be sent off for remuneration.